Delulu Support

Import a conversation

In WhatsApp, open a one-to-one conversation and choose Export Chat without media. Share the TXT or ZIP with Delulu, or save it to Files and import it from Delulu. Select the participants and relationship context. Group conversations and media analysis are not supported. If dates are ambiguous, follow the date-format prompt.

Premium and purchases

The weekly and yearly plans provide the same Premium features. Use Restore Purchases in the paywall or Settings if a purchase is missing, with the Apple Account that made the purchase. You can manage or cancel subscriptions in the iPhone's Settings under your Apple Account > Subscriptions. Deleting Delulu does not cancel a subscription.

Privacy

Statistics are calculated on your device. Your debrief requires explicit permission to send the available text messages to Delulu and OpenAI. New reads process all available text, in blocks for long exports; old saved reads may contain only excerpts. Media is excluded. It is currently limited to three attempts per installation per day, with additional service-wide capacity limits; a failed attempt may count toward the limit. Delete one analysis or all local app data from Settings. Deleting an analysis does not remove your original WhatsApp chat, exported files or server-side usage and referral records. Read our full policy at https://delulu-2a701.web.app/privacy.html .

Referral codes

A referral code is optional. You can continue without one. A valid code credits its creator once for your installation and preselects the yearly plan; the same subscription products remain available without a code. If a code cannot be verified, check its spelling or continue without it.

Interpreting results

Results describe the available messages and cannot determine another person's feelings, intentions or mental health. They are not professional relationship advice. Omitted media, calls and in-person interactions are not reconstructed.

Contact

Publisher: Jeremy Dumesny. Contact: jeremy.dumesny@gmail.com

Do not send private conversations in a support request; describe the problem and include the app version, iOS version and any non-sensitive error text. For privacy or server-data requests, contact the same address. Subscription cancellation is handled in your Apple Account settings.